Terms of Service

1. Acceptance of Terms

By accessing or using the ReachFlux platform and services ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and that organization agrees to be bound.

2. Your Account

2.1 Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the security of your account credentials.

2.2 Account Security

You are responsible for all activity that occurs under your account. You agree to:

• Use a strong, unique password and enable two-factor authentication when available.
• Immediately notify us at security@reachflux.com of any unauthorized access.
• Not share account credentials with unauthorized third parties.
• Not use another person's account without their explicit permission.

2.3 One Account Per User

Each user may maintain only one free account. Creating multiple free accounts to circumvent plan limits is prohibited and may result in immediate termination of all accounts.

3. Use of Service

3.1 License

Subject to these Terms and payment of applicable fees, ReachFlux grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

3.2 Service Availability

We aim for 99.9% uptime (as defined in our SLA). Scheduled maintenance will be announced at least 48 hours in advance via email and our Status Page. We are not liable for downtime caused by third-party services (e.g., email providers, CRM platforms).

3.3 API Access

If you access the Service via API, you must comply with our API documentation and rate limits. We reserve the right to throttle or suspend API access if it causes degradation for other users.

4. Acceptable Use Policy

4.1 You Must Not:

• Send unsolicited bulk email (spam) or violate CAN-SPAM, CASL, GDPR, or other applicable anti-spam laws.
• Use the Service to harass, threaten, or impersonate individuals or organizations.
• Send emails containing malware, phishing content, or deceptive subject lines.
• Upload contact lists obtained through illegal means or in violation of third-party terms of service.
• Reverse engineer, decompile, or attempt to access source code of the Service.
• Use automated bots or scrapers against the platform beyond authorized API usage.
• Resell access to the Service without our written permission.
• Use the Service in any way that violates applicable laws or regulations.

4.2 Email Compliance

You are solely responsible for ensuring your email campaigns comply with all applicable laws. This includes maintaining opt-out lists, honoring unsubscribe requests within 10 business days, and including valid physical addresses in commercial emails.

ReachFlux provides compliance tools (unsubscribe management, opt-out tracking) but does not guarantee compliance on your behalf. We reserve the right to suspend campaigns that generate high complaint rates.

5. Payment & Billing

5.1 Subscriptions

Paid plans are billed monthly or annually in advance. Prices are displayed in USD and are exclusive of applicable taxes. You authorize us to charge your payment method on each billing cycle.

5.2 Free Trial

Free trials are available for 14 days without a credit card. At the end of the trial, you may subscribe to a paid plan. If you do not upgrade, your account will be downgraded to our free tier (if available) or deactivated.

5.3 Upgrades & Downgrades

• Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the current billing period.
• Downgrades take effect at the end of the current billing period. No partial refunds are issued for unused time on a downgraded plan.

5.4 Refunds

Subscription fees are non-refundable except where required by law. If you believe you were charged in error, contact billing@reachflux.com within 30 days of the charge.

5.5 Late Payments

If payment fails, we will retry the charge 3 times over 7 days. If payment remains unsuccessful, your account may be suspended. Access will be restored upon successful payment.

6. Intellectual Property

6.1 ReachFlux IP

The Service, including all software, designs, logos, and content created by ReachFlux, is our intellectual property. These Terms do not grant you any right to use our trademarks or branding without prior written consent.

6.2 Your Content

You retain all rights to content you upload or create within the platform (email templates, contact data, campaign copy). By using the Service, you grant us a limited license to store and process this content solely to provide the Service to you.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without restriction or compensation. You waive any intellectual property rights in such feedback.

7. Your Data

You own your data. Our use of your data is governed by our Privacy Policy. We will:

• Never sell your data to third parties.
• Process your data only to provide the Service and as described in our Privacy Policy.
• Provide data export tools so you can retrieve your data at any time.
• Delete your data within 30 days of account termination, except where retention is required by law.

8. Termination

8.1 By You

You may cancel your account at any time from your account settings or by contacting support@reachflux.com. Cancellation takes effect at the end of the current billing period.

8.2 By Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy.
• Engage in conduct that harms other users or third parties.
• Fail to pay applicable fees.
• Provide false information during registration.

For non-egregious violations, we will provide 7 days' notice and opportunity to cure before termination.

8.3 Effect of Termination

Upon termination, your access to the Service will cease. You may export your data up to 30 days after termination by contacting support. After 30 days, your data will be permanently deleted.

9. Disclaimers

ReachFlux does not warrant that:

• The Service will be uninterrupted or error-free.
• Email delivery rates will meet any specific threshold.
• The Service will meet your specific business requirements.
• Any errors or defects will be corrected within a specific timeframe.

10. Limitation of Liability

To the maximum extent permitted by law, ReachFlux's total liability to you for any claims arising from these Terms or the Service shall not exceed the greater of:

• The amount you paid us in the 12 months prior to the claim, or
• $100 USD.

In no event shall ReachFlux be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, even if advised of the possibility of such damages.

Some jurisdictions do not allow limitation of liability for certain damages, so the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless ReachFlux, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from:

• Your use of the Service in violation of these Terms.
• Email campaigns you send using the Service.
• Your violation of any applicable law or third-party right.
• Your content uploaded or transmitted through the Service.

12. Dispute Resolution

12.1 Informal Resolution

Before filing any legal claim, both parties agree to attempt informal resolution by contacting legal@reachflux.com and negotiating in good faith for 30 days.

12.2 Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

12.3 Arbitration

Any dispute not resolved informally shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in San Francisco, California.

12.4 Class Action Waiver

You waive any right to participate in a class action lawsuit or class-wide arbitration against ReachFlux.

13. Changes to Terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 14 days before the new Terms take effect. Your continued use of the Service after the effective date constitutes acceptance.

If you object to any changes, your sole remedy is to stop using the Service and cancel your account before the changes take effect.

14. Contact Us

For questions about these Terms, please contact us: